Refund policy

1. General

By placing an order on our website, you agree to these Terms & Conditions of Sale. Please read them carefully.

 

2. Orders & Pre-Orders

All orders are subject to availability.

Due to demand, all orders are non-refundable and cannot be cancelled once placed.

We will notify you of expected delivery dates for orders, but these are estimates and may be subject to change.

 

3. Pricing & Payment

All prices are in AUD.

Payment must be made in full at the time of purchase.

We make every effort to display prices correctly. In the event of a pricing error, we reserve the right to cancel or amend the order and notify you accordingly.

 

4. Website content & accuracy

While we strive to ensure the accuracy of information on this website, we make no guarantees regarding product descriptions, images, colours or specifications.

We reserve the right to correct errors without liability.

 

5. Shipping & Delivery

We aim to dispatch orders promptly, but delivery times may vary to different countries.

Risk of loss or damage passes to the customer upon delivery.

We are not responsible for delays caused by events outside our reasonable control, including natural disasters, courier delays, or supply chain disruptions.

Estimated delivery times are indicative and cannot be guaranteed.

 

6. Returns, Exchanges & Credit Notes

Due to demand we do not provide refunds for change of mind, ordering the wrong item or colour, or accidentally ordering extra items.

Exchanges are ONLY offered for faulty or damaged products.

To request an exchange, please contact us within 14 days of receiving your product and provide supporting photos and evidence.

We reserve the right to assess and verify any claims before issuing an exchange.

 

7. Limitation of Liability

We are not liable for any injury, loss, or damage resulting from improper use of our products or failure to follow instructions.

We are not liable for any injury or damage resulting from improper use of our products.

Customers must follow instructions and supervise children appropriately.

 

8. Intellectual Property

All content on this website, including images, text, and logos, is the property of The Easy Garland and may not be copied or reproduced without permission.

By submitting images or content to us, you grant us permission to use them for marketing purposes. You confirm that you own the content or have permission to share it.

 

9. Promotions & discounts

Promotional offers, discounts, or vouchers cannot be combined unless explicitly stated. We reserve the right to withdraw or modify promotions at any time.

 

10. Privacy & customer information

By placing an order, you agree to our collection and use of personal information in accordance with our Privacy Policy.

 

11. Changes to Terms

We may update these Terms and Conditions at any time. Any changes will be effective immediately upon posting to the website.

 

12. Contact Information

For any questions regarding your order or these terms, please contact info@theeasygarland.com.au